Refund & Cancellation Policy

Owner Name	Dr. Mamata Dhiraj Jain
Website	DrMamataJain.com
Email ID	mamata@DrMamataJain.com
Address	UAE: Floor 141, Burj Khalifa, Dubai. P. O. Box No. - 191234 India: Jainam Tower, Sai Park, Thergaon, Pune - 411033, Maharashtra, India

At DrMamataJain.com, providing quality services and transparency is of utmost importance. This Refund & Cancellation Policy (the "Policy") explains how refunds, cancellations, and fee adjustments are handled for all services offered, including SaaS platforms, online courses, events, podcasts, travel bookings, real estate services, and all related offerings. By using any of these services, users agree to the terms outlined in this Policy. If users do not agree with the terms, they should refrain from using the services.

1. General Terms for Subscription and Service Cancellation

Users have the ability to cancel their subscription to any of the services, including SaaS platforms, online courses, events, real estate services, and other subscription-based services, at any time. The following outlines the cancellation terms:

Cancellation Effective Date

When a subscription is cancelled, the cancellation will take effect at the end of the current billing period. Users will continue to have access to the service until the end of the billing cycle.

No Refund for Unused Periods

No refunds will be issued for the unused portion of the subscription period. For example, if a monthly or annual subscription is cancelled before the end of the term, users will not be refunded for the remaining time.

How to Cancel

To cancel a subscription, users should log in to their account on the Website and follow the instructions for cancellation. If assistance is needed, users can contact mamata@DrMamataJain.com.

2. Fee Changes and Price Adjustments

The subscription fees and prices for all services, including SaaS platforms, online courses, workshops, real estate services and events, may be adjusted. Price changes can occur due to various reasons, including:

• Changes in market conditions
  
  
• Inflation
  
  
• Service upgrades or improvements
  
  
• Other business-related factors
  
  

Users will be notified in advance of any price changes in accordance with applicable law. The notification will be sent by email, and any changes will apply only after the specified notification period.

3. Credit-Based Products

Certain products and services, such as credits for SaaS subscriptions, event registrations, or online courses, may be purchased using a credit system. Once credits are purchased, they are non-refundable and cannot be exchanged for cash, other products, or services.

Non-Refundable Credits

Once the transaction is complete, the credits cannot be cancelled or refunded. Users should ensure that they are ready to use the credits before finalising their purchase.

4. Subscription-Based Products

For services such as SaaS subscriptions, online courses, or membership programmes, the following conditions apply:

Cancellation

Subscriptions can be cancelled at any time. However, no refund will be provided for any unused portion of the subscription period.

Continued Access

Upon cancellation, users will continue to have access to the services until the end of the current billing cycle. After this period, access will be terminated, and no further charges will be applied.

5. Event Refunds/Cancellations

Event services, including workshops, conferences, seminars, and other gatherings, have the following refund and cancellation policies:

Ticket Delivery

• Digital Tickets: Upon confirmation of ticket purchase, a QR code will be sent to the email address provided. Users should ensure the email address is accurate to avoid delivery issues. The QR code is required for event entry.
  
  
• Physical Tickets: If physical ticket delivery is selected, tickets will be sent to the address provided during the booking process. Users are responsible for ensuring the accuracy of the delivery address. The Website is not responsible for undelivered tickets due to incorrect addresses.
  
  
• Pick-Up Option: If the pick-up option for event tickets is selected, users must collect tickets within the specified time frame. Failure to do so may result in the cancellation of the ticket without a refund.
  
  

Ticket Cancellation

Once a ticket purchase is confirmed, cancellations are not permitted. Users are advised to review their schedule and confirm their attendance before purchasing tickets.

Ticket Transfers

If users are unable to attend an event and wish to transfer their ticket to someone else, the following conditions apply:

• A transfer request must be submitted at least 7 days before the event.
  
  
• The request must be submitted via email to mamata@DrMamataJain.com, including the original ticket holder's full name, the transferee's name, ticket number, and other relevant details.
  
  
• The transfer request may be denied if it doesn’t meet the specified requirements or is submitted after the cut-off date.
  
  

Promotions & Offers

Promotions such as Early Bird ticket discounts or other special offers may be subject to specific terms and conditions. These offers may not apply to tickets purchased before the promotion period. Users should review the terms of each promotion before purchasing.

Event Cancellation or Postponement

In the event of cancellation or rescheduling:

• Refunds: Users may be eligible for a full refund or a rescheduled credit, depending on the event organiser's policies.
  
  
• Non-Refundable Charges: Certain administrative fees (such as booking or processing charges) may not be refunded.
  
  
• Rescheduled Events: If an event is rescheduled, users will have the option to attend the new date or request a refund. Instructions for rescheduling or requesting a refund will be provided by the event organiser.
  
  

6. Payments & Financial Transactions

All financial transactions are processed by third-party payment providers (e.g., PayPal, credit card providers). Payment information is securely handled by these third parties, and the Website does not store any payment details. For more information, users should refer to the payment processor’s privacy policy.

Payment Failure & Chargebacks

If a payment fails, access to the service will be suspended until the payment is successfully processed. In cases of disputes, chargebacks, or payment failures, access to services may be temporarily suspended until the issue is resolved.

By using any of the services provided on the Website, users acknowledge and accept the terms outlined in this Refund & Cancellation Policy. For any questions or assistance, users can contact mamata@DrMamataJain.com.